01When doors open: one form, then pay
Pick your plan, then fill in the one signup form. It asks about your business: your services, your hours, how you want calls handled, and the name you want your assistant to use. It takes about five minutes, and it is the only form you will ever fill in with us. Short on time? Fill in what you can, and we will follow up for the rest. Sending the form takes you to our secure payment page with your email already filled in. When you sign up, you pay $44: the $29 setup fee (our new client promotion) plus $15 for your first month. After that it is $15 a month per number, and your number is included. No long-term contract, and you can cancel anytime.
You do: Answer in your own words, then pay. Plain answers are perfect.
02We build your receptionist
We use your form and your website to build your receptionist: its greeting, the questions it asks callers, what it can answer, and when it should transfer a call straight to you. A real person here in the Dallas Fort Worth area reviews the build before it moves on.
You do: Nothing. This part is on us.
03Take your test call
Your receptionist calls you, so you hear exactly what your customers will hear. Ask it the questions your customers ask. If the greeting, the voice, or an answer needs a tweak, tell us and we adjust it. Nothing goes live until you say it sounds right.
You do: Pick up the test call. Tell us what to change, or give the thumbs up.
04Get your number
Two choices. Use the new local number we set up for you as your business number, on your truck, your cards, and your website. Or keep the number your customers already know and forward it to your Ringception number. Forwarding is a quick setting on your current line. We send simple steps, and we will walk you through it if you want a hand.
You do: Pick the new number, or forward your current one.
05Your receptionist goes to work
From then on, your calls get answered day and night. Your receptionist greets callers with your business name, answers common questions, takes messages, and sends you a summary by text and email after every call. Urgent calls transfer straight to your cell. If you added Follow-Up Campaigns, it also follows up with callers and customers by text and email, using wording you approved first.
One timing note if you added campaigns: texting switches on after a required carrier registration, which can take a few hours. Your calls are answered from day one.
You do: Read your summaries and run your business.